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World Net Rent-A-Car
+81-11-712-0033
Reception hours 09:00-18:00
Contact Us

Compensation and Support

If, while driving a car borrowed from our company, the customer causes an accident resulting in damage to the company or to a third party, the customer will be entirely responsible for the compensation of said damage.
It should be noted that, in order to compensate for the liability that occurs in the event of an accident, our company has entered the following insurance and compensation schemes, but any damage exceeding the upper deductible limit will have to be compensated by the customer.

Insurance/Compensation System

Bodily Injury Unlimited per person
Property Damage Unlimited per accident (Vehicle Damage 50,000JPY)
Vehicle Damage Up to the actual value per accident
(Vehicle Damage 50,000JPY * Deductible for microbuses 100,000JPY)
Personal Injury Up to 30 million yen for one person limit (up to the vehicle capacity)
(General class)
The Collision Damage Waiver (CDW)
Per day (excluding tax) 1,200JPY
(Microbus)
The Collision Damage Waiver (CDW)
Per day (excluding tax) 2,000JPY

By joining a Collision Damage Waiver (CDW), the customer's liability for property and vehicle damage is waved. Subscription or cancellation cannot be performed after picking up the car. Please apply before departure.
*It is a prerequisite to join CDW for the reservation over the phone or online.
[Note]
The insurance coverage system/CDW above is not applicable in the following cases of violation of Rental Agreement, the disclaimer on the conditions of insurance, and also not applicable in the case of not reported to the police.
Please check the details below.

In case of an accident or malfunction

In the event of a car-breakdown or malfunction, please stop the car immediately.
In the event of an accident, please follow these 4 steps below.
If you fail to take any of procedures, our insurance coverage system(CDW)/Wide Insurance may not be applied.

  • Aid the injured. (Call 119)
  • Confirm the other parties involved in the accident.
  • Contact the police. (Call 110) and receive the accident report.
  • Contact the pick-up car rental office.

※Regardless of the presence of the other parties involved in the accident , the size of scratches or dents, they are regarded as the accident.
※After reporting to the police, please do the procedures for obtaining the traffic accident certificate.
※Please do not settle the matter between you and the other parties at the scene of the accident. In that case, the insurance coverage system/CDW, and Wide Insurance will not be applied.
※When the rental car cannot be used due to an accident, the rental agreement shall be terminated at the time.

Instances not covered by Insurance/Compensation system

*Please note that accidents occurred in any of the following conditions are not eligible for the compensation system, and the customer will be entirely liable for damages.

  • If you neglect to report the accident to the police (if the police accident report cannot be obtained)
  • If you fail to contact the rent-a-car branch
  • If the driver was anyone except those designated in the contract
  • DUI, driving without a license, driving with more passengers than the vehicle capacity allows for, malicious traffic violation such as not wearing seat belts, etc.
  • Accidents happened during extended-time use of the car performed without permission
  • Settlement with the other party on the accident site done without our permission
  • Damage to the vehicle caused by theft
  • Usage of the vehicle on roads not normally maintained and managed, e.g. coasts, riversides
  • Usage of the vehicle for tests or competitions
  • Usage of the vehicle to push or pull other vehicles
  • Damage or corrosion to the vehicle body caused by poor usage
  • Accidents involving other vehicles owned, used, or managed by the customer
  • If you damage vehicles, billboards, etc. while inside the shop
  • Malfunctions caused by any operational mistake.
  • Damage to the interior equipment (except for damage caused by accidents)
  • Damage caused by tire chains, ski carriers, etc.
  • Lost tire wheels, wheel caps, etc.
  • Damage caused by negligence
  • Usage not conforming to our lending terms
  • Other accidents included in the insurance compensation terms

**Accidents occurred under the following conditions are not eligible for compensation even for customers who have subscribed to The Collision Damage Waiver (CDW) or the Wide insurance, and the burden will be entirely on the customer.

  • Accidents occured while exceeding the speed limited, granted that this can be proven
  • Accidents caused by ignored signals or traffic lights
  • Accidents caused by failure to abide to stop signs
  • Accidents caused by overtaking other vehicles where it is prohibited to do so
  • Accidents caused by performing a right turn or U-turn where it is prohibited to do so
  • Accidents occured while driving while using the phone
  • Accidents deemed malicious or intentional

About Wide insurance

General class 800JPY (excluding tax) /day
Microbus No setting

Q. What is the "Non-Operation Charge" (NOC)?

In the case of an accident, if a car needs repair or cleaning, the following fee will be charged as a part of compensation for business during the repair/replacement of parts and cleaning time regardless of the degree of the damage or the time for the repair. Even if you join CDW, you will be charged the following fee.

Non-operation charge (NOC)

If the rented vehicle is driven back to the scheduled office 20,000JPY
If the rented vehicle is not driven back to the scheduled office 50,000JPY

*For serious accidents, we may in some cases charge ¥50,000 even if the car is able to be driven.

You will not need to pay the NOC if, in addition to the compensation system, you also enter the "Wide Insurance".
In addition, you will also be exempted from other charges that are normally the customer's burden, such as tire punctures, tire wheel or cap damage repair costs, cracks to the glass because of flying rocks etc., and more. You will also be able to use the road service provided by the insurance which our company is using. Note that, just as with the Collision Damage Waiver (CDW), you cannot subscribe or cancel one the renting period has started. Please apply before departure.

*Customers who have not subscribed to the Collision Damage Waiver (CDW) cannot enter the "Wide Insurance".
*Beginners (those who have owned a driving license for less than one year) and customers under 24 years of age cannot apply.

Paid by the customer at the case of the accident (Per accident /per rental)

If you have caused an accident in a car rented from our company, you will be liable for the following.
Please note that some vehicle classes slightly differ in the details.

Paid by the customer at the case of the accident ①

Without the Collision Damage Waiver (CDW) With the Collision Damage Waiver (CDW)
Property Damage 50,000JPY Payment exemption
Vehicle Damage General class
50,000JPY or 10 0,000JPY
Payment exemption
Non-Operation charge
(compensation for the inability to use the car)
Able to be driven
20,000JPY
Unable to be driven
50,000JPY
Able to be driven
20,000JPY
Unable to be driven
50,000JPY
Customer burden Able to be driven
70,000~200,000JPY※1
Able to be driven
20,000JPY
Unable to be driven※2
50,000JPY

※1 The compensation and insurance systems are rendered void by malicious accidents (e.g. violations of the terms and conditions, laws, regulations)
※2  If two accidents occur during one lending period, the charge will increase (furthermore, the compensation and insurance systems are rendered void by malicious accidents such as those caused by violations of the terms and conditions, laws, regulations, etc.)

Paid by the customer at the case of the accident ②

With only the Collision Damage Waiver (CDW)入 With the Wide Insurance
Non-Operation charge
(compensation for the inability to use the car)
Able to be driven
20,000JPY
Unable to be driven
5万円
Compensation target
Punctured or burst tire No compensation
(customer burden)
Compensation target
Tire wheel or cap damage No compensation
(customer burden)
Compensation target
Cracks or damages to the glass caused by flying objects such as stones No compensation
(customer burden)
Compensation target
Loss of tire wheel or cap No compensation
(customer burden)
Compensation target
Breakage and loss of interior equipment
(Except for the damage resulting from an accident)
No compensation
(customer burden)
No compensation
(customer burden)